On-Site Support & Maintenance Services

What's Included:

• 2 or 4 technician-hours of service (e.g., one technician for 4 hours or two technicians for 2 hours)
• System diagnostics and troubleshooting
• Performance optimization and calibration
• Software and firmware updates
• Basic system adjustments and reprogramming
• User training and guidance
• System health check
• Detailed service report

What's Not Included:

• Replacement parts or equipment (these will be quoted separately)
• Electrical work (must be performed by a Registered Electrical Contractor)
  
• Travel time for locations beyond 35km from our headquarters

Our Process:

1. Service Booking
   • Discussion of issues or service requirements
   • Assessment of technician requirements (single or multi-technician team)
   • Remote diagnostics when possible
   • Scheduling of on-site visit
2. On-Site Service
   • System testing and diagnostics
   • Implementation of required fixes or updates
   • Performance verification
   • User training if requested
3. Service Documentation
   • Summary of work completed
   • Recommendations for future maintenance
   • Documentation of any outstanding issues

Important Information:

• Minimum booking is 2 technician-hours for single technician call-outs and 4 technician-hours for multi-technician crew calls
• Service can be delivered by a single technician or a multi-technician team based on job requirements
• Additional technician-hours beyond the minimum will be charged at our standard hourly rate
• Travel time for locations more than 35km from our HQ is charged at 70% of standard rates
• Emergency and out-of-hours service available by request at 2x standard rates
• Service and maintenance contracts available for regular system care